Case Studies

We know our process works because we have used it with scores of teams, achieving results across projects and industries. We look forward to sharing your success story here in the future.

Case Studies by category

blue triangle People

Featured

Solving labor issues with near shore help

Navigating growth and scaling quickly

Optimizing performance for great service

Calibrating contracts for a sprawling organization

Rapid intervention to deliver service level

Matching communications and touch points to growth

Easing the customer journey from start to finish

blue triangle Process

Featured

Using Agile to get results

Driving customer experience focus in B2B interactions

Great channel experiences, first touch resolution

Creating consistent architecture to serve clients worldwide

blue triangle Platforms

Featured

Simplifying life with a centralized call center

Securing a state-of-the-art platform for less

New platform for a national benefits provider

Bringing together CRM and cloud contact center capabilities

Let’s talk about the outcomes we could realize for your team.

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