A focus on process to drive improvements in customer handling
newsletters
Founder and Principal Melissa Copeland returns from a recent conference with insights about AI’s potential for elevating customer and employee experiences.
media
Hell hath no fury like an enraged customer. Your good work attracting right-fit clients can go out the door if your customer service people are not good.
media
Founder and Principal Melissa Copeland shares insight on virtual agents and how they are improving customer experiences.
people
Blue Orbit delivered outsourced labor options tailored to the organization’s needs, success criteria, and tolerance for risk.
